Privacy Policy

Effective Date: 4/3/2025

At Soyotoys, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, www.soyotoys.com (the “Website”), make a purchase, or interact with us. By using our Website, you agree to the collection and use of your personal data as outlined in this Privacy Policy.

1. Information We Collect

We collect various types of personal information to enhance your experience and provide you with our products and services. This includes:

  • Personal Identification Information: Name, email address, mailing address, phone number, and payment information (credit/debit card details, PayPal, etc.).
  • Non-Personal Information: Information such as your browser type, IP address, device information, and website usage data.
  • Transaction Information: Details about your purchases, including product names, quantities, and purchase history.

2. How We Use Your Information

We use the information we collect for several purposes, including but not limited to:

  • Order Processing: To process and fulfill your orders, including payment processing and shipping.
  • Customer Service: To respond to inquiries, address customer service issues, and assist with any problems or concerns.
  • Marketing: To send you promotional emails, newsletters, and special offers, if you have consented to receive such communications. You can opt-out of these emails at any time by following the unsubscribe link in the emails.
  • Improvement of Services: To analyze your usage of our website and improve our products, services, and user experience.
  • Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Protect Your Information

We take reasonable steps to protect your personal information. This includes using secure encryption technologies (such as SSL) to protect sensitive information during transmission, as well as securing our systems and databases.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your personal information with trusted third parties in the following cases:

  • Service Providers: We may share your information with third-party service providers who help us process payments, ship products, and provide customer support (e.g., shipping companies, payment processors). These providers are required to protect your personal information and use it only for the purposes for which it was shared.
  • Legal Compliance: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government inquiry.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website, such as remembering your preferences, tracking the effectiveness of our marketing campaigns, and analyzing website traffic.

  • Cookies: Cookies are small files stored on your device that allow us to remember your preferences and improve your experience. You can control the use of cookies through your browser settings.
  • Web Beacons/Tracking Pixels: We may also use tracking pixels or web beacons to monitor website activity and improve our advertising efforts.

You can choose to disable cookies through your browser settings, but this may limit some functionality of our website.

6. Your Rights and Choices

You have the right to:

  • Access and Correct Your Information: You can request to view, update, or correct the personal information we have on file for you.
  • Opt-Out of Marketing: You can opt-out of receiving marketing emails at any time by clicking the “unsubscribe” link in any of our promotional emails.
  • Request Deletion of Your Information: In certain circumstances, you may request the deletion of your personal information. However, we may need to retain certain information for legal or business purposes.

To exercise any of these rights, please contact us at Customercare@soyotoys.com.

7. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 13, please contact us immediately at Customercare@soyotoys.com, and we will take steps to remove such information.

8. Third-Party Links

Our Website may contain links to third-party websites or services that are not operated by us. We have no control over the content, privacy policies, or practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Website after the changes are posted will constitute your acceptance of those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Soyotoys
Email: Customercare@soyotoys.com
Phone: 407-968-4853